Shipping policy

Thank you for shopping at Zimal Creative! We want to make sure your experience is smooth, transparent, and stress-free. Please read our shipping policy carefully before placing your order.

📦 Order Processing Time

All our print-on-demand (POD) products are made to order especially for you. Please allow the following processing times before your order ships:

Standard POD Products (T-shirts, Mugs, Phone Cases): 2–5 business days
Digital Downloads: Instant — available immediately after payment is confirmed

Processing time does not include shipping time. Orders are not processed on weekends or US public holidays.

🚚 Shipping Times (USA)

Shipping Method	Estimated Delivery
Standard Shipping	5–10 business days
Expedited Shipping	3–5 business days
Express Shipping	1–3 business days

Please note: Total delivery time = Processing time + Shipping time. For example, a standard order may take up to 15 business days total from order date to delivery.

💰 Shipping Rates

Order Total	Shipping Cost
Under $50	$4.99 flat rate
$50 and above	FREE Shipping
Digital Downloads	Always FREE

🌍 International Shipping

At this time, we primarily serve customers in the United States. International shipping may be available on select products. International orders may be subject to:

Additional shipping fees
Customs duties and import taxes (paid by the customer)
Longer delivery times of 10–20 business days

Please contact us at support@zimalcreative.com before placing an international order to confirm availability.

💾 Digital Downloads

Digital products (SVG files, PNG files, printables, wall art) are delivered instantly via your Etsy or Shopify account after payment is confirmed. No shipping is involved.

Go to My Orders after purchase
Click Download Files
Files are available for download immediately

If you have trouble accessing your digital files, please contact us within 48 hours of purchase.

📍 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at:

USPS: usps.com
UPS: ups.com
FedEx: fedex.com

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation email.

❗ Shipping Issues

Lost or Stolen Packages: Zimal Creative is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first, then contact us.

Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item. We will send a free replacement at no extra cost.

Wrong Address: Please double-check your shipping address before placing your order. Zimal Creative is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at support@zimalcreative.com — we can only make changes before the order goes into production.